At Jeevan Mushroom, we strive to deliver high-quality mushroom spawn, frozen mushrooms, and training services. Since our products include live cultures and perishable items, special conditions apply for cancellations and refunds.
1. Order Cancellation
- Orders may be cancelled within 24 hours of placing the order, provided they have not yet been dispatched.
- Once the product has been shipped, cancellation is not possible.
- To request cancellation, please contact us immediately at 📞 +91 73000 85088 or 📧 [email protected].
2. Refunds for Products
- Due to the perishable and biological nature of mushroom spawn and frozen products, refunds are generally not applicable once the order has been delivered.
- Refunds will only be considered in cases where:
- The wrong product was delivered.
- The product was damaged during transit.
- The product was proven to be unfit for use at the time of delivery.
3. Refund Process
- Customers must notify us of any issues within 24 hours of delivery, with supporting photos/videos of the product and packaging.
- Once approved, refunds will be processed to the original mode of payment within 7–10 working days.
4. Training & Consultancy Refunds
- Fees for training programs or consultancy are non-refundable once the program has started.
- If Jeevan Mushroom cancels or reschedules a session, customers will be offered an alternative date or a refund.
5. Contact for Cancellations & Refunds
For all cancellations and refund-related requests, please reach out to:
Jeevan Mushroom
Dantli, Jagatpura, Jaipur, Rajasthan – 303012
📧 Email: [email protected]
📞 Phone: +91 73000 85088